Freedom of Information Act: England model publication scheme

This document complies with the requirements of the Information Commissioner’s Model Publication Scheme for Bright Optics in accordance with the Freedom of Information Act 2000 and fulfils the obligations on opticians’ practices under the Act. 

This is a complete guide to the information routinely made available to the public by Bright Optics. It is a description of the information about our NHS services that we make publicly available. It will be reviewed at regular intervals. 

How is the information available? 

The information within each class is available in hard copy from: Bright Optics

159 Brinsworth Lane

Brinsworth

Rotherham. S60 5BX

Or can be printed from this website. 

www.brightoptics.co.uk

Guide information 

We will publish any changes we make to this guide or relevant information. We will also publish any proposed changes or additions to publications already available. 

Cost of information 

For the most part, we will only charge for hard copies, or copies onto media. Charges are as follows and will be reviewed regularly.

· Accessed from our website – free of charge

· Single hard copies – free of charge 

· As the Freedom of Information Act applies to the provision of information, a request for multiple hard copies does not fall within the provisions of the Act and will attract a charge for retrieval, photocopying and postage. We will inform you of the cost of charges that need to be paid in advance · Email will be free of charge 

Your rights to information

 · The Freedom of Information Act 2000 is designed to promote openness and accountability amongst all organisations that receive public money 

· Like all NHS contractors, since 1 January 2005 there has been a FOI obligation on optical practices to respond to requests about the NHS related information that they hold, and a right of access to that information has been established in law 

· These rights are subject to exemptions (see below) that have to be taken into consideration before releasing information 

· In addition to accessing the information identified in this guide, you are entitled to request information about our NHS services under the NHS Openness Code 1995 

· Under the Data Protection Act 2018, you are also entitled to access your clinical records or any other personal information held about you and you can contact any practice where your records are held to do this

Feedback 

If you have any comments about the operation of the Publication Scheme, or how we have dealt with your request for information from the scheme, please write to: 

Bright Optics

159 Brinsworth Lane

Brinsworth

Rotherham

S60 5BX

Classes of Information 

All NHS information at Bright Optics is held, retained and destroyed within NHS guidelines. Our commitment to publish information excludes any information that can be legitimately withheld under the exemptions set out in the NHS Openness Code or Freedom of Information Act 2000, the main reasons being the protection of commercial interests and personal information under the Data Protection Act 2018. This scheme has been written in accordance with those exemptions. 

The information on this scheme is grouped into the following categories: 

Who we are and what we do 

· Bright Optics is a Local Independent Optician, providing optical services in Brinsworth and surrounding area. Our aim is to provide a local eyecare service with a full range of Eyewear.

· Bright Optics, 159 Brinsworth Lane, Brinsworth, Rotherham. S60 5BX. Tel 01709 430428

· Details of the opticians and optometrists employed in our practices (stores) can be obtained by contacting that practice directly.

· Alternatively, details of all opticians and optometrists registered in the UK are available from the General Optical Council 

· Company registration number 14326347

Financial and funding information: what we spend and how we spend it. 

For every sight test performed on behalf of the NHS the practice receives a set fee, which is fixed nationally. 

The fees paid by the NHS for each service are available from the practice on request. They include a contribution towards optometrists’ and staff salaries, equipment costs and other practice overheads. Information in this class will be published only where it is unlikely adversely to affect the commercial position of the firm or practice 

find-and-update.company-information.service.gov.uk/company/14326347/filing-history

Our priorities 

To provide our patients with high quality eye care

Decision making 

Any decisions made about the provision of NHS-funded services will be reflected in the services we provide and in the contract(s) held with NHS England local health boards

Our policies and procedures 

· Complaints 

· Data protection 

· Health and safety 

They are available on request from Bright Optics, 159 Brinsworth lane, Brinsworth, S60 5BX. 

Complaints If you have a complaint about any of our products or services, please do discuss any problems with the manager at the store/ concerned in the first instance. We find that most issues can be put right at this stage. If the matter cannot be resolved in this way or you are unsatisfied with the response you receive please contact our customer services on 01709 430428.

Lists and registers 

We don’t keep lists and registers. Our patient records are confidential. 

The services we offer 

Bright Optics provide NHS-funded sight tests for those who are eligible. Patients may also be entitled to NHS vouchers that can be used against the purchase of spectacles or contact lenses as required. 

To find out if you are eligible for this assistance, visit the Department of Health website Free NHS eye tests and optical vouchers - NHS (www.nhs.uk) or you ask for details in our practices. 

Appointments for sight tests can be booked over the phone or by dropping into the practice. 

To find the address or phone number of your local practice, go to www.brightoptics.co.uk/contact

Opening times 

Our opening times are 

Monday – Wednesday   9.00-17.30

Thursday                           9.00-13.30

Friday-Saturday               9.00-17.30

Regular publications and information for the public Information about optical and ocular conditions, sight tests, spectacles, and contact lenses, can be found on Home - College of Optometrists (college-optometrists.org), Association of Optometrists (AOP) - Homepage 

Some of this information is also available in patient leaflets. These are freely available from all our practice(s). To request a set of leaflets by post, please write to: Bright Optics, 159 Brinsworth Lane, Brinsworth, Rotherham. S60 5BX 

Useful resources 

Websites: www.college-optometrists.org, www.aop.org.uk, https://www.brightoptics.co.uk

· Information Commissioner 

· Ministry of Justice 

Publications: 

· NHS Openness Code 

· Freedom of Information Act 2000 Copyright 

This document has been created by the AOP, ABDO, FODO and the College of Optometrists.